FareUniverse
FareUniverse

Terms & Conditions

FareUniverse Pty Ltd - Service Agreement

Welcome to FareUniverse. By booking with us, you agree to the following terms and conditions:

Company Information

FareUniverse Pty Ltd
ABN: XX XXX XXX XXX
5, Holloway Rd
Melton South, VIC, 3338
Australia

Services

FareUniverse acts as an authorized travel agent using Amadeus GDS and consolidator fares through our partnership with Skybird. We provide:

  • Exclusive consolidator airfares not available to the public
  • International and domestic flight bookings
  • Travel packages including flights, hotels, and tours
  • 24/7 customer support for ticketed passengers
  • Visa and travel insurance assistance (through partners)

All bookings are subject to airline rules, availability, and the specific fare conditions at the time of booking.

Booking & Payment Terms

Payment Requirements

  • All fares must be paid in full before ticket issuance
  • Prices are subject to change until the ticket is confirmed and issued
  • We accept credit cards, debit cards, and bank transfers
  • A service fee may apply for certain payment methods

Price Validity

Quoted prices are valid for 24 hours or as specified by our agents. Fare and availability are not guaranteed until full payment is received and tickets are issued.

Cancellations & Refunds

Important Notice:

Most consolidator fares are non-refundable or have strict cancellation penalties. Please review fare rules carefully before booking.

  • Cancellations, changes, and refunds are subject to airline and consolidator rules
  • Additional service charges and penalties may apply
  • Refund processing times vary by airline (typically 4-12 weeks)
  • FareUniverse charges a processing fee for cancellations and changes
  • Travel insurance is strongly recommended to protect against unforeseen circumstances

Liability & Disclaimers

FareUniverse is not responsible for:

  • Airline schedule changes, delays, or cancellations
  • Force majeure events including weather, strikes, or government actions
  • Loss or damage to baggage (covered by airline policies)
  • Denied boarding due to overbooking
  • Immigration or visa issues

Travelers are responsible for ensuring valid passports, visas, and travel documents. It is the passenger's responsibility to verify entry requirements for all destinations.

SMS/Privacy Policy

SMS Communication Policy

  • • FareUniverse does not send unsolicited promotional SMS messages
  • • We only send SMS/text messages in response to customer requests or booking inquiries
  • • By providing your phone number, you consent to receiving SMS updates about your booking
  • • Reply STOP at any time to opt out of SMS communication
  • • Standard carrier rates may apply
  • • We never share or sell your phone number to third parties

Data Protection

We are committed to protecting your personal information. All data is encrypted and stored securely. We comply with Australian Privacy Principles and GDPR requirements where applicable.

Dispute Resolution

In the event of any dispute:

  1. First contact our customer service team for resolution
  2. If unresolved, submit a formal complaint in writing
  3. We will respond within 10 business days
  4. Further disputes may be referred to Consumer Affairs Victoria

Governing Law

These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Amendments

FareUniverse reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website and will apply to bookings made after the date of posting.

Last Updated: January 2025
Version: 2.0

For questions about these terms, please contact us at:
legal@fareuniverse.com | +61 XXX XXX XXX